need help?+44 07745262891
Return & Refunds
Returns And Exchange
jacketsmania.com offers the most specialized yet stress-free Return/Exchange policies. We understand the fact that you must receive what you have paid for and therefore if you have any concern with the quality of the purchased jacket, you can either Exchange or Return that product within 7 days.
But before you do so, send us an email at [email protected] before mailing the product so we can inform our warehouse manager of your return item in advance.
Here are some policies for the return/exchange that must be followed:
- You can Return/Exchange any product purchased by jacketsmania.com. You have 7 days to either Return or Exchange if you are not completely happy with that product. But after 7 days, NO return or exchange will be offered.
- For our customer’s pleasure, we also offer store credits, which means that you can use the credit in future if you think you don’t like any product now or wait till we get any new products in our store!
- If the product is damaged, torn, mistreated, altered or misused, then we will not accept it for either Exchange or Return and you have to keep it, even if sent within 90 days.
- The demand for cancellation of your order will be only accepted upon conditions declared below:
- For cancelling within 3 days, there will be a 25% subtraction from the total payment.
- For cancelling within 7 days, there will be a 45% subtraction from the total payment.
- No cancellation will be honoured if the requisition comes after 7 days from the order placing day.
- We ensure before shipping every product that quality matches our standard needs. If it gets spoiled during shipping, we will prepare a new product and mail it at our expense with expedited shipping.
- All returns or exchanges must be returned to the same address where they were mailed out from, which could be our international warehouse. Please remember to notify before mailing the product via email at [email protected] for address confirmation.